the gRumpcAst

Not for the mearly gloomy or the slightly crabby, the gRumpcAst is for the professional grumps. We feature rants, raves, dreams and some amazing music to provide a yang to the yin.

When a Warranty is Really a Warranty – Fan-Tastic Vent

20110827-061635.jpg

Say “hello” to my tiny travel trailer and it’s Fan-Tastic ceiling vent. I’ve been a camper my whole life. I’ve slept in tiny tents that I carried on my bike and big community tents that took a day to erect. A few years ago, I added a travel trailer to my fleet. It’s tiny and some people think it’s cute. It’s one of 67 built by a company with a good idea but not enough capital.

My trailer is made out of insulated fiberglass. Here in Florida, good ventilation is helpful. That brings up my fan. Like most RV’s, my tiny trailer has this cool skylight/vent/ceiling fan. The vent in my trailer is a “Fan-tastic Vent”. It’s a clever design, using simple and commonly available parts. My fan has a screen, can suck or blow, has multiple speeds and a temperature sensor. Other models have different features.

I’m at least the 3rd owner of my trailer and perhaps even the 4th. I’ve owned the trailer for a few years and being built in the 90’s, you’ld think that any warranties would have long since expired. Imagine my surprise then when the motor in my fan failed. I called the company, talked to a very knowledgeable customer support technician who asked a few questions, sent me off to try an easy fix, and then determined that a new motor and fan would be required. He took my contact information and said that a replacement unit would arrive in a few days. “Do you want my credit card information?”, I asked. “No,” the technician replied, “The fan is covered under a lifetime warranty”. I’m totally amazed and feeling lucky to have discovered a company that truly stands behind their products.

You can find that Fantastic Fan website at: http://www.fantasticvent.com/

No comments

No comments yet. Be the first.

Leave a reply